FAQ
1. General Questions
What is Lookhance?
Lookhance is an online store specializing in streetwear and jewelry. We offer a range of trendy and high-quality products to elevate your style.
How do I contact Lookhance?
You can reach us at:
📧 Email: lookhance@gmail.com
🌐 Instagram: look.hance
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster future purchases.
2. Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available through Shopify’s payment system.
Can I cancel or modify my order after placing it?
Once an order is placed, it is processed quickly. If you need to make changes, contact us immediately at lookhance@gmail.com, but we cannot guarantee modifications after processing.
Why was my order canceled?
We reserve the right to cancel orders due to:
• Payment issues
• Suspected fraudulent activity
• Stock unavailability
• Violation of our terms
If your order is canceled, you will be notified via email, and any payments made will be refunded.
3. Shipping & Delivery
Where do you ship to?
We currently ship across Canada and may expand to other regions in the future.
How long does shipping take?
• Orders are processed within 1-5 business days.
• Delivery times vary based on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What if my order is lost or delayed?
We are not responsible for lost, stolen, or delayed shipments caused by the courier. If you experience an issue, contact the courier directly with your tracking number.
4. Returns & Refunds
What is your return policy?
We do not offer refunds on non-defective products. However, if you receive a defective or misrepresented item, you are eligible for a refund or replacement under Canadian law.
How do I request a refund for a defective item?
Email us at lookhance@gmail.com within 30 days of receiving your order. Please include:
• Order number
• Clear photos of the defect
• A brief description of the issue
5. Products & Stock
Are all products available online?
Some items may be exclusive to our online store and available in limited quantities.
Are the product descriptions and images accurate?
We strive for accuracy, but there may be slight variations. If you believe a product differs significantly from its description, contact us.
6. Account & Privacy
Is my personal information secure?
Yes, we protect your information in accordance with our Privacy Policy. Your payment details are always encrypted during transactions.
Can I delete my account?
Yes, if you wish to delete your account and personal data, email us at lookhance@gmail.com.
7. Policies & Terms
Where can I read the full Terms of Services ?
You can review our Terms of Service on our website at any time.
Do you reserve the right to refuse service?
Yes, we reserve the right to refuse service to anyone at our discretion.
Can the Terms of Service change?
Yes, we may update our Terms. Continued use of our website after updates means you accept the changes.
If you have any other questions, feel free to reach out to us at lookhance@gmail.com!